I would assume everybody reading this knows about Skype. However, my modest experience as a computer guy has taught me that I should never assume anybody has any technology experience. I would aver that most people know less about computers than you think they do. I am still surprised by how little fellow teachers know. It’s like cars. Most people just get in and drive; they don’t know or worry about how the engine functions.
When I am trying to assist people with their computer problems, I am very careful not to be arrogant or condescending. I realize that it is frustrating when your computer doesn’t work and you don’t know how to fix it; and I realize that it isn’t always fun having to ask for assistance. The fact is, everybody started off not knowing anything about computers. I don’t want to be like Nick Burns:
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